FAQs

USER PROFILES

1) WHO I FIND IN THE FINLANTERN COMMUNITY?

In the FinLantern Community you find all financial professionals registered like you at the same events organized by FinLantern.

2) ARE AVAILABLE DIFFERENT ACCOUNT PROFILE IN THE FINLANTERN COMMUNITY?

YES, there are 3 types of profile to choose from:

The BASIC profile (Free): It is activated on the occasion of a special event and for a specific limited period. The BASIC user has access to all the profiles registered to the upcoming event and who accepted to be part of the Community.  The temporary limit is defined unilaterally by FinLantern.

The PREMIUM profile: This profile exceeds the limited time: purchasing a monthly subscription, you can access at any time the list of members who are registered at an event.

The BUSINESS profile: This profile has full access to all who joined the FinLantern Community, independently from various events organized by FinLantern.  The BUSINESS subscription is only annually.

3) HOW DO I SEE THE LIST OF ALL THE FINLANTERN COMMUNITY MEMBERS?

Only the BUSINESS profile has the possibility to access the full list of all the members of FinLantern.

4) WHERE DO I FIND THE LIST OF FINLANTERN COMMUNITY MEMBERS?

The list of FinLantern members are in CONTACTS under CATEGORY (at the top on the left).

Keep in mind that the list of all FinLantern members is only accessible with the BUSINESS profile, whereas the BASIC and PREMIUM profiles have limited access to members who subscribe to the same event only.

5) CAN I FILTER THE MEMBERS LIST?

YES, the members of the Community can be filtered by category and country. It`s also possible to search by keywords.
These filters are found under CONTACTS in the SEARCH box.

6) HOW CAN I EXIT FROM THE COMMUNITY?

If you do not want to be a part of the Community, simply login and access your profile settings (at the top right), and click on edit, to take away the tick on “I WANT TO BE PART OF THE FINLANTERN COMMUNITY” located in the box “PRIVACY”.

Therefore, you will not be visible anymore to the members of FinLantern, can no longer be contacted and equally have no access to the list of delegates to contact.
Anyway, you keep your USERNAME (registration email) and PASSWORD to manage your FinLantern account. Actually, this account will be useful to keep updated for rapid registration to the next FinLantern event without having to fill out another form.

7) HOW TO BE MORE VISIBLE ON FINLANTERN COMMUNITY, IN ORDER TO BE MORE EASILY CONTACTED BY OTHER MEMBERS?

The elements affecting the profile order of members are in searches:

  • Profile picture
  • Complete profile info with indication of what is being offered or searched
  • Number of messages sent (not to the same member)
  • Number of messages received (not from the same member)
  • Number of replies sent (not to the same member)

 However, the BUSINESS profile will have priority over all the other profiles and the PREMIUM over the BASIC.

Finally it is possible to highlight that you can be available for meetings during an event by sending newsletters and the “Business Board” (for more info about how to take benefit from these tools, please contact Events@FinLantern.com)

 MESSAGES

8) CAN I PARTICIPATE IN THE COMMUNITY IN ANONYMOUS MODE?

YES, it is possible to benefit from taking part in the FinLantern Community (access to participants list of the same event as you are registered, able to send and receive messages…) in anonymous mode.
To take advantage of this option, simply access the settings of your profile (at the top right), and click on edit, ticking “HIDE MY FIRST NAME AND LAST NAME” in the box “PRIVACY” (at the bottom right).

WARNING:  In anonymous mode no one will know your first and last name but all the other information will be visible to the public, particularly the company name and job title (mandatary information).  

9) IS ANONYMITY GUARANTEED ALSO WHEN SENDING A MESSAGE TO ANOTHER MEMBER?

Even if the box is ticked “HIDE MY FIRST NAME AND LAST NAME” in the personal settings, when you send a message to another Community member, your first and last name becomes automatically visible only to the recipient.

10) CAN I DOWNLOAD ALL MY CONTACTS?

At the moment, it is not possible to download your connections that are visible in “DIRECT CONNECTIONS.”
In the list of all the contacts, your direct connections are highlighted with a green background.

11) DO I HAVE TO PAY TO READ THE MESSAGES THE OTHER MEMBERS SENT ME?

NO. Contrarily to other communities, all the members (including the BASIC) do not have to pay absolutely anything to read and reply to messages received.

TIP:  In order to have the best chance to be selected and contacted by other Community members,  recommends completing your profile with a picture and insert information in the “ABOUT, I OFFER and I SEARCH FOR” fields.  Complete profiles with this information appear first in the search and are 5 times more likely to be contacted by other members.     

12) CAN A BASIC USER SEND MESSAGES?

YES.   A BASIC user can send up to 10 free messages to other members of the Community, who are signed up at the same event.
Since sending messages is mainly aimed at organizing important meetings during an event in which you have subscribed, BASIC users have a limited time (about two months) before an event to send messages.
To send a higher number or also sending messages after the limited time of an event, it is necessary to UPGRADE to PREMIUM or BUSINESS profile.

IMPORTANT:  Sending messages to your direct connections from a BASIC user is possible at any moment and without having to deduct from the available credit messages.

13) IF I AM A BASIC USER, CAN I SEND MESSAGES WHEN THERE IS NO EVENT?

NO. The key feature of FinLantern Community (making it incredibly effective in creating useful business opportunity) is the ability to send messages to people like you, who you will find “on the same day, at the same time and the same place.”
This is possible because the Community is functional at events organized by FinLantern and the messaging system is extremely efficient to create useful meeting with people to develop their business.
The possibility to send messages to other members like you who are signed up at the same event, is available weeks before the event and closes at the end of the event (except the PREMIUM and BUSINESS profiles that can send messages after). Also, when the BASIC user reaches the limit of 10 messages he will not be able to send more messages. In this case it will be possible to send more messages subscribing to a PREMIUM or BUSINESS profile.

EXCEPTION:  If directly connected with another user, then in this case can exchange messages with him always and free. 

14) IS IT POSSIBLE TO ACCESS THE LIST OF ALL MEMBERS OF FINLANTERN COMMUNITY AND SEND THEM MESSAGES?

Only the BUSINESS profile allows access to the whole FinLantern database and sends messages to all the members throughout the year (without time constraints linked to special event organization).
Instead the BASIC and PREMIUM profiles can only access the list of members of FinLantern Community who like them  are signed up to the same event.

IMPORTANT:  If a BASIC member is signed up for an event and without notifying the organization, does not take part, will then lose the chance to access the list of delegates of that particular event.    

15) IF I AM A PREMIUM OR BUSINESS USER, IS IT POSSIBLE TO SEND MESSAGES WHEN THERE IS NO EVENT?

YES.  One of the advantages of PREMIUM and BUSINESS profiles respect to the BASIC profile is the ability to contact other members at any time.
The BUSINESS profile can contact all the members of FinLantern, whereas the PREMIUM profile can only have limited access to those who signed up and have effectively participated at the same event or is at the same event.

16) WHY SENDING MESSAGES THROUGH FINLANTERN COMMUNITY IS 25 TIMES MORE EFFECTIVE TO CREATE NEW BUSINESS OPPORTUNITIES COMPARED TO OTHER COMMUNITIES?

FinLantern is the first Community that bases itself on the main advantages of the virtual world (ability to easy access numerous contacts) with those of the real world (possibility to know personal counterparts, more selection and quality meetings, building a better environment of confidence to develop business …).

In FinLantern, this union  becomes possible thanks to the fact that FinLantern is a company leader in organizing professional events for the financial world and give the possibility to its participants at every event to contact between them through the community tool.

When sending a message through FinLantern Community, we contact someone that will be in the same place, on the same day and the same hour, given the rules of FinLantern (BASIC and PREMIUM profiles) that allow exchanging messages only among who is signed up at the same event.  Resulting that the message sent to someone who just arrived, you can meet in person face to face with a handshake; prove to be 25 times more effective (in terms of probability to develop some type to collaboration or business with that person) than normal messaging sent through other virtual community to unknown persons and that can be difficult meeting in the real world.

FinLantern Community is based on the idea that only after meeting a person in the real world, it’s actually possible to develop a collaboration, synergies and business with him.

17) IN MESSAGES, OTHER THAT THE NUMERIC LIMIT, IS THERE ALSO A WORD LIMIT?

You can send messages with the maximum of 750 characters, spaces included. 

18) IN MESSAGES, CAN I INSERT DOCUMENTS (PRESENTATIONS/PICTURES/LOGOS…)?

NO. At the moment it is not foreseen the option that permits insertion of documents /pictures in the messages that are exchanged within the FinLantern platform.  

19) IF I CONTACT A PERSON THAT DOES NOT REPLY, IS THIS MESSAGE IN ANYWAY DEDUCTED FROM MY CREDIT MESSAGES?

YES, all the messages sent (excluding the replies to other messages and the messages to your direct connections), regardless of the outcome, they are counted and deducted from your credit.

FinLantern guarantees all the messages sent from its server leaves correctly, but cannot guarantee that they would arrive to their destination (example: an inactive email recipient, a full destination email inbox, email that ends up in the spam box….), nor being read, or that it generates reply from the recipient. 

NOTE:  The messages that get the most replies are the ones without spamming, in which your presentation is clear and simple and include an invitation to meet each other during the same event. Every user has the possibility to mark a message received as SPAM. FinLantern reserves the right to suspend the sender’s account that received one or more warnings from other users.

20) WHAT I HAVE TO DO WHEN I RECEIVE A MESSAGE?

When a message is received from another member, although not obligated, normally it would be good to reply (note that replying to messages increases your ranking inside the Community in order to appear first in the search).

The recipient of a message has some options:

  • Simply reply to the same message
  • Accept the sender as a direct connection (in this way it’s always possible to exchange free messages and at any time)
  • Report the contents of the message as SPAM (FinLantern evaluates all the reports and reserves the right to suspend the account member for spam)

21) WILL THE UNSENT MONTHLY MESSAGES IN THE PREMIUM AND BUSINESS PROFILES ACCUMULATE WITH THOSE OF THE PRESENT MONTH?

NO.  The PREMIUM and BUSINESS profiles have a respective credit amount of 50 and 200 messages a month, useful to contact other members of FinLantern Community. These messages should strictly be used in the same month, before expiration.  

Therefore, it is not possible to accumulate unsent messages of the past months with those of the present or following months.

22) IS THERE A HISTORY OF ALL THE SENT OR RECEIVED MESSAGES?

YES.  In your account under MESSAGES, there are all the messages exchanged (sent and received) with the other Community members. By opening an exchanged message, it is possible also to find all the history of sent messages with that user. 

23) CAN YOU SEND MULTIPLY MESSAGES?

At the moment only single personal messages are expected.  The feature that allows sending the same message to many contacts (maximum 10 each time) will be activated in the future and be available for PREMIUM and BUSINESS profiles.

24) IF I REPLY TO A MESSAGE SENT TO ME BY ANOTHER MEMBER, IS MY REPLY COUNTED IN THE NUMBER OF MESSAGES I HAVE AT MY DISPOSAL?

NO.  Replying to messages from other users does not count in the monthly available messages you have at your disposal.
Also, this is valid in case you want to reply to a response from a previous message.

  REGISTRATION TO EVENTS

25) CAN I SIGN UP FOR AN EVENT WITHOUT BEING PART OF THE COMMUNITY?

YES, it is possible.
In this case simply fill out the registration form without ticking the box “I WANT TO BE PART OF THE FINLANTERN COMMUNITY.”
This user will not be visible to the others registered to the same event, will not be contacted by them and will not even have access to the delegates list to contact.  However, this user will have a USERNAME (registration email) and a PASSWORD to manage his FinLantern account. This account will be useful to keep updated for rapid registration to the next FinLantern event without having to fill out another form.

26) IS IT POSSIBLE TO CANCEL THE REGISTRATION TO AN EVENT?

YES.  This option is obviously always possible and without any penalty.
The unexpected are always possible…so for this reason FinLantern  requires simply but compulsory,  to be informed by email to Events@FinLantern.com  from the delegate who signed up and does not to participate.
We believe that this is a normal rule of commonsense and education!

WARNING:  If a BASIC or PREMIUM user is signed up for an event and then cancels the registration, FinLantern reserves the right to suspend this user ability to send and receive messages to participants of the event.
 (Note that the FinLantern Community rule is based on putting in contact the person that is actually participating at the same event).

27) WHAT HAPPENS IF I SIGNED UP FOR A FINLANTERN EVENT AND DO NOT ATTEND?

If a BASIC or PREMIUM user is signed up for an event without notifying FinLantern and not attend, this delegate BASIC or PREMIUM will lose the chance to send or receive messages to the participants of that event (Note that the FinLantern Community rule is based on putting in contact the person that is actually participating at the same event).  

WARNING: FinLantern, unlike those who inform their absences by email to Subscriptions@FinLantern.comreserves the right to suspend the user account that does not inform or apply a surcharge (depending on the organizing costs and catering sustained) for the next event registration.  

NOTE: These penalties do not apply to the BUSINESS users!

28) CAN I CHANGE OR CANCEL MY PLAN LATER ON?

Absolutely! You can upgrade anytime from your User Account page.
In order to downgrade or cancel your subscription, please send an email to subscriptions@FinLantern.com

29) WHAT IS THE DIFFERENCE BETWEEN “MEMBERS, CONTACTS AND CONNECTIONS”?

MEMBERS are all those who registered directly on the FinLantern site (www.FinLantern.com) or at the events organized by FinLantern and that tick the box “I WANT TO BE PART OF THE FINLANTERN COMMUNITY”.

CONTACTS (BASIC and PREMIUM users) are all the Community members who signed up for the same event and therefore can be contacted through messaging.  However, this distinction is not valid for the BUSINESS profile, since the main features of this profile is the possibility to contact all the members of FinLantern, regardless registering to certain event. Therefore in the BUSINESS profile, the CONTACTS coincide with the MEMBERS.

When sending a message to another member, it is implicitly inviting the other to become his CONNECTION. 
If the recipient accept the sender’s message as connection (click on ACCEPT), they will be connected directly (CONNECTIONS) and can always exchange messages between them through FinLantern Community for free.

See the Community map settings.

30) WHAT IS THE ADVANTAGE OF HAVING THE CONNECTIONS?

Being connected with other members is very important because it is possible to exchange unlimited messages for free at any time and without affecting the number of available messages.

31) CAN I SIGN UP FOR AN EVENT WITH INTENTIONS TO ACCESS THE LIST OF DELEGATES AND/OR TO SEND THEM MESSAGES, WITHOUT ACTUALLY PARTICIPATING AT THE EVENT?

This procedure is strictly prohibited, since FinLantern Community is a tool created specifically to facilitate matching and meeting during the events organized by the same FinLantern.
FinLantern reserves the right to suspend the profiles of those who signed up for an event without participating, referring particularly to those who did not notify their absences.

EXCEPTIONS:  The ability to send messages to all the members of FinLantern Community (and not only to those signed up at a particular event) is a specific privilege of the BUSINESS profile, that can access the entire database of FinLantern without even signing up and / or participate in the events.